Examples of Work
Over the past 25 years we have written over 40,000 pages of text and
drawings in a wide range of mechanical, electronic and electrical technology as
well as a variety of software systems.
We have written, drawn, published, printed or researched
the following projects:
- A User Manual and an Installation Manual for the Platinum Curve -
a new critically acclaimed stairlift. Gathered information about the
stairlift, how it was installed, shot photographs, designed a new
layout, and produced the manual in Microsoft Word and Acrobat PDF
formats. The manual was published on a secure internet server for
access by authorised staff.
- Prepared a series of Hardware Driver Interface (HDI) manuals for
digital TV documentation. This was written to allow NDS, Direct TV
and third-party developers to program TVs, set-top boxes, remote
controls, on-screen displays, networks and digital recording
devices. The 460-page User Guide allowed set-top box manufacturers
to produce driver software for their own boxes. The 700-page
Reference Manual provided developers with technical API
documentation for functions, events and types used in the HDI.
- Created a documentation set for NCC Education and their
Automated Testing Software. This software tested a candidate’s
ability to use a PC, and operate common office-type software such as
Microsoft Word, Excel, Access and PowerPoint. ECDL Software
- Created a documentation set for NCC Education and their European
Computer Driving Licence (ECDL) software.
- Worked on a major project for www.if.com - the online bank. The
project was to develop on-line help systems for use with their
banking simulator. The work involved setting up Access databases,
and using them as repositories for the help text for each web page
of their on-line banking simulator.
- Worked with NCR (the cashpoint/ATM manufacturer) to produce
their Branch Aid software documentation. This involved producing
updated context-sensitive HTML Help files of technical software
documentation. The three main products were the Branch Aid Engine,
the Branch Procedures Tool and the Branch Aid Software Developers
- Helped develop NCRs Help Maker Blue single-source documentation
tool. We used this to extract information from software
specifications (in Microsoft Word) and into the Windows HTML Help
format. We could convert 500 pages of Word documents into 1,000 Help
topics in less than one day. We also wrote the user documentation,
gave a training course in how to use the tool; and supplied a
- Originated NCRs Status Code Notebook help system. Each major
component in an ATM/cashpoint issues large numbers of status codes.
Using RoboHelp, I converted a huge paper-based system of status
codes into an HTML Help application, so that the help desk could
provide a quicker service and prevent service engineers being sent
- Electrical and electronic equipment, call centres, billing
systems, telecoms, radio signalling, door entry systems, CCTV, PC
networks and software. I wrote training, quick reference, user and
installation manuals and graphic design work.
- PNC3 User Reference Manual: a 600-page multi-volume system
reference manual for a software network
product. Also created a related PNC3 Installation Manual and a PNC3 Training Manual.
- Piper Lifeline 1000/2000/3000 User Manuals: 20-page manuals to
explain how to use a series of specialised emergency telephones.
- Piper Lifeline 1000/2000/3000 Technical Manual: 50-page manuals to
explain how to install, service and program these specialised
Training - Paper-based and Computer-based
- Roughly 500 documents and presentations to be used to train staff
how to use a new ADP Kerridge K8 computer system for an
international Supply Chain business.
- Prepared a Documentation Standards Guide for the production and
design of training documentation. Developed a Word Template to
improve the speed of documentation production; and created a macro
to accelerate the editing process to make roughly 250 third-party
documents more consistent.
- Planned the logistics of creating unique sets of training
exercises for 300 training locations across the UK. Produced
localised training documentation and workbooks, suitable for various
subsidiaries, distribution centres and several hundred branches.
- Prepared a User Guide for the LEADS staff training software. The
User Guide was designed to explain how to use the LEADS software,
and the business procedures surrounding staff training courses. This
major project was for the Scottish Government in Edinburgh.
- Created a new web site to showcase the Microsoft FrontPage
product. This included showing how to plan a new web site, how to
create and maintain it, how to create style sheets and how to use
them across multiple web sites.
- Worked on a Visual Basic 6 Programming course, This meant that
we had to define the training modules to train people to use VB6 and
work as database developers or in programming roles. The course
content included controls, properties, events, methods, and MSDN.
The course also covered timers, loops, variables, databases, data
access objects, lists, combos and reporting.
- We also created a series of highly regarded Training Modules on
Word, Excel and Access. We also created self-study modules to help
people learn and use Word, Excel and Access to an Intermediate
level; and Word and Excel to an Advanced level. These were available
as slides, with an associated workbook and several test exercises.
- Most of our manuals have been in English (i.e. British or
but we have also arranged translations and prepared documents in
French, Spanish, Dutch, Danish, Swedish and Norwegian. We can also
write in American English, Plain English and
Simplified English! What was it about being divided by common
- As our native language is English, we do not undertake
translations into other languages ourselves. Whilst the use of
machine-assisted translation systems (such as Trados) is increasing;
we strongly believe that documentation needs to be finalised by a
native language speaker. We do arrange for suitably skilled
translators to do the work; and we can re-publish their work if
Military and Defence related work
- Several Design Definition Substantiation Reports - these formed part of
the overall safety case for the control and instrumentation for the
Rolls-Royce Astute-class submarine fleet. These reports contained
information about the concept, design, manufacture, performance and testing
of high-integrity instrumentation and control systems, coolant systems,
circuit boards and other components.
- Several training modules used within the Defence Information
Infrastructure project for the ATLAS Consortium / General Dynamics and the
MoD. The modules covered the installation, maintenance and management of
high-tech IT systems, for use by the armed forces/diplomats in the UK and
abroad. The work involved understanding the military background of the
trainees, researching the subjects, put together storyboards for the
training, shooting photos, creating other images and placing the modules in
a web-based interface. The training followed the British Army EDIP (Explain,
Demonstrate, Imitate, Practice) training method.
- Documented the Fixed Ground Entry Terminal (a radar defence system).
Created O & M Manuals and an Illustrated Parts Breakdown. Edited third-party
manuals for use in the BAe document management system.
General IT Work
- Working with a small charity, we helped them bring in a new IT
system which included the use of Word and Word Templates,
educational PowerPoint presentations, produced a members-only
library of documents and photographs, computerised their membership
records, produced a quarterly newsletter, developed a computer-based
wildlife recording mapping database system.